We want you to keep a bag because you love it, not because returning it was too much trouble.
The 30-day window
You have 30 days from the date of delivery to tell us a piece is not right.
Write to us first — please do not send anything back before you have spoken to us.
If something arrives damaged or incorrect
Contact us within 14 days of delivery with your order number and a few
photographs. If we got it wrong, we will make it right: a replacement where one is available, or a
full refund. You will not be asked to ship the item back at your own cost.
If you have simply changed your mind
Contact us within the 30-day window and we will arrange it. Because returning a parcel
internationally can cost more than the bag itself, we may offer a partial refund and ask you to
keep the piece rather than ship it back. We will always tell you the exact numbers before you
decide.
How refunds are paid
Refunds are sent back to the original payment method. Once we confirm the refund, most payment
providers take 5–10 business days to show it on your statement.
What we cannot accept
- Requests made after the 30-day window.
- Items that have been used heavily, altered, or damaged after delivery.
- Items returned to us without contacting us first.
How to start a return or a claim
Email us or message us on WhatsApp with your order number. Tell us what happened, and include
photos if the issue is visible. That is usually all we need to sort it out the same day.