Last updated: 23 September 2026
This policy explains what information we collect when you use this website, why we collect it,
and what you can ask us to do with it.
Who we are
This website is operated by Maison Relic. For any privacy question, contact us using the details
in the Contact section of this site.
What we collect
- Order information — name, delivery address, email address, phone
number and the contents of your order. - Payment information — handled directly by our payment providers. We do
not see or store your full card number. - Account information — if you create an account, your email address and
order history. - Technical information — IP address, browser type and pages visited,
collected through cookies and similar technologies. - Messages — anything you send us by email or chat.
Why we use it
- To process, pack and deliver your order.
- To send order confirmations, dispatch notices and tracking information.
- To answer your questions and handle returns or claims.
- To keep the site secure and prevent fraud.
- To send marketing emails — only if you have subscribed, and you can unsubscribe at any
time.
Who we share it with
We share information only where it is needed to run the store:
- Payment providers that process your payment.
- Carriers and logistics partners that deliver your order.
- Service providers that host the site, send emails, or provide analytics.
- Authorities, where the law requires it.
We do not sell your personal information.
Cookies
Cookies keep your cart and session working and help us understand how the site is used. You can
block or delete cookies in your browser settings, though parts of the store may stop working if
you do.
How long we keep it
Order records are kept as long as needed for accounting, tax and warranty purposes. Marketing
subscriptions are kept until you unsubscribe.
Your rights
Depending on where you live, you may have the right to ask for a copy of your information,
correct it, delete it, or object to certain uses. Write to us and we will respond. If you are in
California, you may also ask us not to sell your personal information — we do not sell it.
Children
This site is not intended for children, and we do not knowingly collect information from them.
Changes
We may update this policy from time to time. The date at the top shows when it last changed.